Last Updated: 25-03-26
At Bhramritaluxe, we are committed to delivering your orders quickly, safely, and efficiently across India.
1. Order Processing Time
- All orders are processed within 24–48 hours of confirmation
- Orders are not shipped on Sundays or public holidays
- During high-demand periods, processing may take slightly longer
2. Shipping Time & Delivery
Estimated delivery timelines:
- Metro Cities: 2–4 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Remote Areas: 5–10 business days
Delivery timelines may vary due to logistics delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
- Free Shipping on prepaid orders above ₹[Insert Amount]
- Standard shipping charges apply on:
- Orders below minimum value
- Cash on Delivery (COD) orders
Final shipping cost will be displayed at checkout.
4. Cash on Delivery (COD)
We offer Cash on Delivery across most serviceable pin codes.
- COD charges may apply
- Our team may contact you for order confirmation via call or WhatsApp
- Orders not confirmed may be cancelled
5. Order Tracking
Once your order is shipped:
- You will receive a tracking link via SMS/Email/WhatsApp
- You can track your shipment in real-time
6. Delivery Attempts
- Our delivery partners will attempt delivery 2–3 times
- If the order is not accepted, it may be cancelled and returned
Repeated COD order rejections may lead to restriction on future orders
7. Delayed or Lost Shipments
If your order is delayed or lost:
- Contact us at support@bhramritaluxe.com within 7 days
- We will investigate and resolve the issue within 3–5 business days
8. Damaged Packages
If you receive a damaged package:
- Do not accept the order if visibly damaged
- If already accepted, record an unboxing video
- Report within 48 hours with proof
9. Incorrect Address / Failed Delivery
- Customers must provide accurate shipping details
- Re-delivery may incur additional charges if:
- Wrong address is provided
- Delivery is missed repeatedly
10. International Shipping
Currently, we do not offer international shipping
(You can update this later if you expand globally)
11. Contact Us
For shipping-related queries:
Bhramritaluxe
📧 Email: support@bhramritaluxe.com
📞 Phone: 9899113222